Broken Winch Issue

I bought my PE2000 winch from Motorcycle Factory (MFI) in Woodbridge, VA. That was unfortunately a big mistake.

On the second use of my Milemarker PE2000 winch, it broke. The cable somehow came off the spool and got pinched between the spool and the housing. The winch is no longer usable. After attempting to return the winch to the dealer as a result of it being defective the dealer told me they would try to get a refund from the manufacturer.

After much going back and forth with the dealer, they told me they would not return it. However, they did agree to give me a slight discount on a previously mounted winch....lol No pun intended here.....lol

After going back and forth with Milemarker and being told they would not return it either, I decided to file a consumer complaint with the state of Virginia. Within two days I was contacted and told MFI has agreed to refund the winch.

See, the dealer always agreed the winch had a manufacturer defect/design defect, but was not willing to take a loss as a result. However, I did not feel it was my fault, or that I should pay the price for a defect.

I now have a PE2500 and am much more happy with it. However, next time I will definitely go with a Warn, or KFI (www.kfiproducts.com).

One of the major issues with the Milemarker is trying to find a good mounting plate. I spoke with a dealer in Western NY who actually stopped selling Milemarker ATV winches because they were so difficult to mount and get mount plates for.

My first mounting plate, sold to me by MFI was the wrong one. They even had the wrong model number in the computer for the one I had. As it turns out, Cycle Country, the manufacturer of the mounting plate shipped all the plates with the incorrect model numbers.

After returning the first plate, the second plate was also the incorrect one, even though all the documentation for the plate claims it would work on my Ranger with the specific winch.

I then ordered a mount plate on the web from www.kfiproducts.com, which works like a champ. After three months of messing around, and going back-and-forth with the dealer, I now have a functional winch mounted on my atv.